We are unable to refund the return postage by you, If you want to return, you must give notice by emailing us within 14 days giving of receiving the product. We do not refund your original postage cost if you want to return to us, this is fine but it is your responsibility to send back to us with a courier of your choice, please send back to us protected as the product came in to avoid damages within 30 days of your original delivery date, after this time has passed goods will not be accepted. We hope you are happy with your item but we understand that sometimes you will want to return an item to us, as you might have changed your mind this is fine as Smithers of Stamford do offer a guarantee of No quibble.Ĭontact us within 14 of accepting goods and we will exchange or give you a refund, Goods must be unused in perfect condition and no damage to products including original box and remain in a saleable condition, it is your responsibility to pack goods the same as they arrived too you in perfect condition. USA And International Returns and Exchanges. approx 20% 'If you don't except the COD taxes we are not liable for the goods and shipping cost to us and will not refund the amount to you.
#Porthole mirrors free#
The USA and International are VAT free on all products.Īll International Orders import Tax will be added to your product from your Countries Customs, please be aware of the added tax on the product when you receive it. All small home decor parcels are also fully insured, Please report damage within 48 hours from signature day, time, or the claim will not stand and we will not be liable. Please check the goods on arrival for damage. Please report damage within 48 hours from the signature date, time or the claim will not stand and we will not be liable. All small home decor parcels are also fully insured. Please check the size of our furniture first before you make the order with us to make sure it does fit through your door, if items do not fit we are not liable to reimburse the delivery cost, the customer will be responsible for the outward journey and return postage fee, this will be deducted from the sale. 'If the item is not in stock then we will let you know when it will be back in stock so that you have the opportunity to choose between canceling your order or waiting for it'Ĭustomers wanting parcels left with next door or left on premises without signing for is at your own risk, and we won't be held responsible for loss or damage. Furniture deliveries are delivered to any room of your choice.
Cornwall and Devon and Scotland, Ireland are subject to additional cost of postage as they are out of our delivery zone. Furniture orders are delivered by our couriers who will call you to arrange a ETA 4 hour delivery time. Once we have received your order we will email you within 4 - days from the order date to confirm that we have the item in stock and to give you an approximate delivery date. Furniture orders are usually delivered within 14 - 28 working days, smaller items are delivered 3-7 days, however, sometimes there is a delay which we will notify you immediately after the order. Extra large items £36.00 Shipping Areas UkĪll order postage are charged per one address. We send products With DPD and Internationally with DHL.